Author: Kelly McDermott

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Differentiated Organizations Result From Engaged Employees

Differentiation and engagement spring from purpose.  When your purpose is customer success through the provision of your products and services it becomes a galvanizing force for you personally and your

Revolutionizing Executive Management

Management of the last century was based on an industrial model that morphed into services is on the verge of the experience economy and headed toward a transformation economy.  Leaders

Four Things Needed For A Healthy Culture

There are four things you need for a healthy culture.  A culture where employees can do great work and grow.   Physical and psychological safety.  It may seem obvious, but


Connecting at work is easier for some and a challenge for others.  It all starts with the first impression and how we either seize the opportunity to engage or not. 


Ugh, one of your largest customers is complaining about the level of service they are receiving.  As the Account Executive you realize the team is scattered and communication is slow


A simple exercise to handle stress Here’s a simple method to vaccinate yourself against the harmful effects of stress.Try it with me now. Think about three specific things you are grateful


There are four primary types of power in organizations. The first is the power of expertise. Expertise is required for success. Individuals jockey to be declared the subject matter expert.

Defining Moments & Unique Differentiators

Business is competitive and coming up with unique value propositions can seem daunting, yet differentiators come from asking yourself what defining magic moment can we create for our customers?  What


I am amazed at how many leaders still have a propensity to complain and often say they are simply reporting what they are observing.  The problem is they are focusing

What A Leader Should Never Delegate

Successful leaders have full plates and the temptation to delegate more and more tasks is tempting, however there are some things you should never delegate.  We strongly believe you should