Author: Kelly McDermott

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Revolutionizing Executive Management

Management of the last century was based on an industrial model that morphed into services is on the verge of the experience economy and headed toward a transformation economy.  Leaders

Four Things Needed For A Healthy Culture

There are four things you need for a healthy culture.  A culture where employees can do great work and grow.   Physical and psychological safety.  It may seem obvious, but

MASTERING SMALL TALK

Connecting at work is easier for some and a challenge for others.  It all starts with the first impression and how we either seize the opportunity to engage or not. 

RED LIGHT MEETINGS

Ugh, one of your largest customers is complaining about the level of service they are receiving.  As the Account Executive you realize the team is scattered and communication is slow

HANDLING STRESS

A simple exercise to handle stress Here’s a simple method to vaccinate yourself against the harmful effects of stress.Try it with me now. Think about three specific things you are grateful

FOUR TYPES OF ORGANIZATIONAL POWER

There are four primary types of power in organizations. The first is the power of expertise. Expertise is required for success. Individuals jockey to be declared the subject matter expert.

Defining Moments & Unique Differentiators

Business is competitive and coming up with unique value propositions can seem daunting, yet differentiators come from asking yourself what defining magic moment can we create for our customers?  What

NO COMPLAINING

I am amazed at how many leaders still have a propensity to complain and often say they are simply reporting what they are observing.  The problem is they are focusing

What A Leader Should Never Delegate

Successful leaders have full plates and the temptation to delegate more and more tasks is tempting, however there are some things you should never delegate.  We strongly believe you should

Traits Successful Executives Exhibit

 They are known for producing results that matter. They have a vision and plan for where they want to go. They are great at spotting, directing and developing talent. They