Author: Kelly McDermott
DEALING WITH CHANGE
The author, educator and innovator, Warren Bennis, has written, I believe, some of the most inspiring and pragmatic tomes on leadership and leading change. The following are his ten ways
Sometimes you never know the value of a moment until it is a memory.
The ultimate customer experience is a result of consistent quality moments that others recall fondly. The experience makes them feel good about themselves. You elevated who they are in their