Author: Kelly McDermott

Home / Author Archive


The author, educator and innovator, Warren Bennis, has written, I believe, some of the most inspiring and pragmatic tomes on leadership and leading change. The following are his ten ways

Sometimes you never know the value of a moment until it is a memory.

The ultimate customer experience is a result of consistent quality moments that others recall fondly.  The experience makes them feel good about themselves.  You elevated who they are in their